Shipping Policy

Last Updated: May 5, 2025

Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation

• During peak seasons (holidays, special sales), processing time may be extended to 2-5 business days

• You will receive an email confirmation once your order has been processed and shipped

• Business days are Monday through Friday, excluding holidays

Shipping Methods and Delivery Times

Domestic Shipping (United States)

International Shipping

Please Note: International delivery times are estimates and may vary due to customs processing, local postal service efficiency, and other factors beyond our control.

Tracking Information

• You will receive a shipping confirmation email with tracking information once your order ships

• Allow 24-48 hours for tracking information to update after receiving your shipping confirmation

• You can also track your order by logging into your account on our website

• If you have any issues tracking your package, please contact our customer service team

Shipping Restrictions

• We currently do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders

• Some products cannot be shipped to certain countries due to import restrictions

• We reserve the right to cancel orders to addresses where we have experienced delivery issues

International Orders and Customs

For international orders:

• Customers are responsible for all customs duties, import taxes, and brokerage fees

• These fees are not included in the purchase price or shipping cost

• Packages may be subject to inspection by customs authorities

• Delivery times may be extended due to customs processing

• We are not responsible for delays caused by customs procedures

• We cannot misrepresent the value of merchandise or mark items as gifts on customs forms

Order Cancellations and Changes

• You may request to cancel or change your order within 12 hours of placing it

• Once an order has been processed for shipping, it cannot be canceled or modified

• To request a cancellation or change, please contact our customer service team immediately at [Your Email Address]

Address Accuracy

• Customers are responsible for providing accurate shipping information

• We are not responsible for orders shipped to addresses provided by the customer that are incorrect or incomplete

• If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping

• Please double-check your shipping address during checkout

Missing or Lost Packages

• A package is considered lost if it has not arrived after the maximum estimated delivery time plus 7 business days

• If your tracking information shows the package was delivered but you have not received it, please check with neighbors, building management, or your local post office

• Contact us within 48 hours if your package is shown as delivered but you cannot locate it

• We will work with the shipping carrier to resolve the issue or process a replacement/refund according to our policies

Damaged Items

If your item arrives damaged:

1. Take photos of the damaged packaging and products

2. Contact our customer service team within 48 hours of delivery

3. Include your order number and photos of the damage in your communication

4. We will arrange for a return, replacement, or refund based on the situation

Shipping Delays

• Shipping carriers may experience delays due to weather conditions, holidays, or other unforeseen circumstances

• We are not responsible for delays once the package has been handed over to the shipping carrier

• During peak seasons (holidays, sales events), delivery times may be longer than usual

• We will communicate any known shipping carrier delays via email or on our website

Multiple Package Shipments

• Orders with multiple items may be shipped in separate packages

• You will receive tracking information for each package

• Items may arrive on different days

Contact Information

For any shipping-related questions or concerns, please contact us:

• Email: thesix2king@gmail.com

• Phone: 281-756-7037

• Contact form: https://thesix2king.shop/pages/contact

• Business Hours: 8am - 5pm CST

We are committed to ensuring your order reaches you safely and in a timely manner. Thank you for your understanding of our shipping policies.